Community

MarkLogic 10 and Data Hub 5.0

Latest MarkLogic releases provide a smarter, simpler, and more secure way to integrate data.

Read Blog →

Company

Stay On Top Of Everything MarkLogic

Be the first to know! News, product information, and events delivered straight to your inbox.

Sign Me Up →

 
Knowledgebase: MarkLogic Server
Creating a support request
31 July 2017 02:20 AM

Summary

This article describes how to create a MarkLogic Support Request (commonly known as a Support Dump). To create a Support Request:

Creating a Support Request

1. Use a web browser to log in to the server's Admin interface, which is typically found on the server at port 8001. Eg., http://localhost:8001

2. Click Configure in the navigation frame

support.dump.1.png

3. Click the Support Tab

support.dump.2.png

4.  Choose the options based on the level of detail you want to provide.

For MarkLogic Server version below 9 follow these steps:

support.dump.3.png

1. In general, MarkLogic Support recommends choosing "cluster", "status and logs" and "file".
2. Make sure to zip the file when attaching to a support case.
3. If the resulting zip file is larger then 10MB, please upload the file through the portal using the HTTPS based upload (preferred) or to the Marklogic FTP server, as you will be unable to attach files greater than 10MB to the support case.

For MarkLogic Sever version 9 and onwards:

1. MarkLogic Support recommends choosing "cluster", "status and system logs", "latest" and "upload to MarkLogic Secured Storage".

In MarkLogic 9 ErrorLog files have been split to separate PII (Personally Identifiable Information) from system information:

- "System ErrorLog" which contains only MarkLogic Server related information

- "Application ErrorLog" which contain all application specific logging information including PII

2. Send the file to MarkLogic Support

It is recommended to select "upload to Marklogic Secure Storage" which will upload all collected data automatically. It only requires that the MarkLogic Server can reach telemetry.services.marklogic.com over SSL. After a successful upload provide us with the reported Cluster-ID in the support ticket.

For the other options please follow instructions for earlier MarkLogic versions above.

(10 vote(s))
Helpful
Not helpful

Comments (0)