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Knowledgebase:
S3 socket error: GET https://bucket url goes here" SVC-SOCCONN: Socket connect error: SSL_connect [IP addr]-[another IP addr]:443: certificate verify failed (0x14090086)
09 August 2019 10:50 AM

Introduction: Summary

When attempting to access files stored on an Amazon AWS S3 Bucket using MarkLogic an SVC-S3SOCERR error is raised. 

Cause

Under some conditions when installing a MarkLogic server, such as unattended scripted installation, some required CA Root certificates were missed resulting in the error seen.

Prior to MarkLogic 9.0-5, there was an error in the CA certificate installation processed whereby some certificates were incorrectly flagged as disabled and therefore not installed.

Resolution

Upgrade to the latest version of MarkLogic to ensure all required certificates are installed as well as any recent and updated CA Root certificates.

In the interim, the missing AWS Root certificates can be downloaded from the Amazon Trust Repository and installed manually using the MarkLogic Admin UI (Configure -> Security -> Certificate Authorities)

References

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