How do you use the MarkLogic SFTP server?
07 August 2022 09:55 PM
When interacting with the MarkLogic Technical Support Team, there will be times when you will need to either submit or retrieve large data content. MarkLogic maintains an SFTP (SSH file transfer protocol) server for this purpose. This article describes how to interact with the SFTP server at
Our SFTP service is a self-managed service and requires a public key to be uploaded to the support account profile for activation.
Our key upload accepts RSA, DSA and ECDSA public keys in OpenSSH, Putty, PKCS1 or PKCS8 format. The uploaded key will be converted to OpenSSH format automatically. After a public key has been uploaded, it will be used for any ticket created in our Support Portal to login to the SFTP service. We recommend rotating the keys on regular bases for security reasons.
It is advised to follow your IT/Security department about security requirements.
The account details to login to our SFTP service will be provided in all email responses or directly from the Support Portal after selecting an open ticket from the "My Ticket" list. The account details will be of the following format.
Sharing any data requires only a few steps.
You are now logged in to the MarkLogic SFTP site and in the ticket home directory, where all data will be shared for this ticket.
Submitting Content to MarkLogic
Uploading files doesn't require changing to any directory as they will be placed directly into the home folder.
Retrieving Content from MarkLogic
Downloading files is similar to uploading; no change of directory is required.
Data life cycle
Any data uploaded to the SFTP site will be available during the lifetime of an open ticket. After a ticket has been closed, the data will be deleted shortly after. It can, of course, be deleted at any time during the ticket work, either on request or by using the SFTP client. In case it is deleted manually, we appreciate getting notified in advance as it might still be needed for further investigations.